What is an effective de-escalation technique when dealing with individuals from diverse backgrounds?

What is an effective de-escalation technique when dealing with individuals from diverse backgrounds?

• A. Raising your voice to establish control
• B. Reflective listening, using inclusive language, and avoiding stereotypes; adapt communication style to respect culture
• C. Ignoring cultural cues and proceeding with standard scripts
• D. Relying on force as a last resort

Answer: (D)