Which practice is NOT recommended when de-escalating a tense stop?

Which practice is NOT recommended when de-escalating a tense stop?

• A. Use a calm voice, maintain non-threatening body language, and listen actively.
• B. Shouting commands to assert control.
• C. Maintain respectful distance and avoid rapid movements.
• D. Acknowledge the person's feelings.

Answer: (B)

De-escalation relies on communication and behavior that lower threat perception and invite cooperation. Using a calm voice, keeping non-threatening body language, and listening actively convey safety and openness, which helps the person stay calmer and engaged. Maintaining respectful distance and avoiding rapid movements signals control without intimidation, reducing the chance of a defensive or aggressive reaction. Acknowledging the person’s feelings shows empathy and validation, which can defuse strong emotions and build rapport. Shouting commands to assert control, however, tends to raise adrenaline and defensiveness, making the situation more volatile and less likely to resolve peacefully.

De-escalation relies on communication and behavior that lower threat perception and invite cooperation. Using a calm voice, keeping non-threatening body language, and listening actively convey safety and openness, which helps the person stay calmer and engaged. Maintaining respectful distance and avoiding rapid movements signals control without intimidation, reducing the chance of a defensive or aggressive reaction. Acknowledging the person’s feelings shows empathy and validation, which can defuse strong emotions and build rapport. Shouting commands to assert control, however, tends to raise adrenaline and defensiveness, making the situation more volatile and less likely to resolve peacefully.